Help
Frequently Asked Questions
Quick answers about orders, shipping, payments, returns and caring for your pieces.
Orders & delivery
Where do you ship?
We currently ship within India only.
How much does shipping cost?
Shipping is free on orders of ₹999 and above (after any discount). Below that, a flat ₹99 applies. There's no extra charge for Cash on Delivery.
How long will my order take?
Orders are typically dispatched within 2–4 business days, and delivery typically takes 4–8 business days depending on your location.
How do I track my order?
We send order updates on WhatsApp and email. You can also use our Track Order page with your order number.
Can I cancel or change my order?
Please contact us as soon as possible on WhatsApp or email with your order number. If the order hasn't been dispatched yet, we'll do our best to help.
Payments
What payment methods do you accept?
Cash on Delivery, and online payment via Razorpay — UPI, debit and credit cards, netbanking and wallets.
Is online payment secure?
Online payments are processed by Razorpay. We never see or store your full card details.
Is there a fee for Cash on Delivery?
No, there's no additional COD fee.
Returns & refunds
What is your return policy?
You can request a return or exchange within 7 days of delivery for unused items with original tags. Items marked non-returnable can’t be returned. See the full Return & Refund Policy.
How do I request a return or exchange?
Message us on WhatsApp (+91 87663 56648) or email info@styledbyanahita.com with your order number and the item(s) you'd like to return or exchange.
When will I get my refund?
Within 5–7 business days after we receive and check the returned item — to your original payment method, or by bank transfer for Cash on Delivery orders.
What if my item arrives damaged?
Please contact us as soon as possible (ideally within 48 hours of delivery) with photos and your order number, and we'll arrange a replacement or refund.
Products, sizing & care
How do I choose my size?
Each product lists its available sizes. Our Size Guide has a general chart; if you’re between sizes or unsure, message us and we’ll help.
Will the colour look exactly like the photos?
We try to show colours as accurately as possible, but screens vary. If you're unsure about a shade, ask us on WhatsApp before ordering.
Are small irregularities in the embroidery normal?
Yes. Chikankari is embroidered by hand, so slight variations in stitching are part of its character and not a defect.
How should I care for Chikankari and Banarasi?
Gentle hand wash in cold water (or dry clean) for Chikankari; dry clean for Banarasi silk. More tips on The Craft page.
Account & privacy
Do I need an account to order?
You can sign in with your phone number to see your orders and save your details for faster checkout.
How do I delete my data?
You can request deletion on our Data Deletion page or by emailing info@styledbyanahita.com.
Still have a question? WhatsApp us at +91 87663 56648, email info@styledbyanahita.com, or use our contact form.